Shipping Information - Order Cutoff Time: 4:00pm ET (Eastern Standard Time) Handling Time: 1-2 business days Transit Time: 5-10 business days Shipping Country: we ship from multiple warhouses Shipping Charge: it depends on each country For international orders: Customs may inspect your packages for safety purposes. For more info, please contact us on support@toukala.org Priority Insured Shipping - covers customer in case the product is lost, damaged or stolen during shipment. Please notify us via email and we will send out a replacement as soon as possible. My tracking says ‘No information available at the moment’ For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Lost / missing packages We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. We can change/cancel your order only before 12 hours have passed from your purchase. After 12 hours, we can't change/cancel your order because it automatically is fulfilled and being processed for shipment. Thank you for your understanding and patience! For any questions or inquiry, please contact us. Email: support@toukala.org request. You can do so by replying directly to our denial. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. Complaints For any concerns about how we handle your personal information, reach out to us using the contact details below. If our response doesn't address your issue, depending on your location, you may have the right to appeal. You can either do so through the same contact details or file a complaint with your local data protection authority. International Users For your information, your personal data may be transferred, stored, and processed in other countries, including the United States. It may also be handled by staff and partners located in those countries who provide services to us. If your data is transferred outside of Europe, we'll use approved methods to ensure its protection. These methods include the European Commission's Standard Contractual Clauses or similar agreements authorized by relevant UK authorities, depending on the situation. Exceptions may apply for transfers to countries deemed to have adequate data protection already. Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call+19295667132 or email us at support@toukala.org or contact us at 30 N Gloud St Ste R Sheridan , wyoming 82801 -united states